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Return Policy and Process
1. Return Policy for Paintings in Stock
Fast and convenient 60 days money back! Your worry-free shopping!
Our goal is to make your shopping at Inkdancechinesepaintings.com a worry-free experience. If you're not satisfied with your order, you can return it within 60 days of purchase for a full refund or a replacement - whichever you prefer.
Retain all documents and keep the painting as possible as you can in its original condition, send them all back to InkDance Painting Gallery. We will inspect the return merchandise right after we receive it, and timely inform you the status of how we handling this issue.
Return Shipping Cost
We will pay the return shipping costs.
It is fast and convenient! With only four easy steps
- Step 1: Email us and tell us the basic information of your order, including date of your purchase, Chinese painting you bought and amount you paid. Tell us what you want us to help, return or replace etc.
- Step 2: Our service staff will contact you within 48 hours to discuss the return details. This will include where to return and other details of return/replacement.
- Step 3: Retain all documents and keep the painting as possible as you can in its original condition, send them all back to InkDance Painting Gallery. InkDance 's quality control staffs will inspect the return items when we receive it. We will timely inform you the status of how we handling the issue.
- Step 4: Refund or replacement can be arranged within 2-3 days upon items received.
2. Return Policy for Customized Paintings
InkDance gallery also provide customization service. Our customization service is good and valuable. You can customize the Chinese painting on Xuan paper or oil painting on oil canvas according to your special needs, such as your special sizes. Please kindly understand that our paintings in stock or customized paintings need to be paid firstly. After our gallery get your payment, our artist will immediately begin to paint.
When the artist finish the customized painting, your personal consultant will immediately send you the picture to see if it is totally satisfied by you. Normally our customers will satisfy them because they are painted based on the original composition and careful discussion. But if you have some other opinions, your personal consultant will tell the artist to revise it or even redone the artwork untill you are totally satisfied with it. If lastly you aren't satisfied with the painting even after the artist redone it, our gallery will return the whole money to you within 1 day.
InkDance' high reputation in Chinese painting industry is basing on our high quality Chinese painting as well as our excellent customer service. To us, your satisfaction with our painting and service is the best reward for our works.