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FAQ: Order and Package
For your convenience, we've collected the questions our customers most often ask, and provided the answers here. If you don't see your question on this page, please contact us and we will get back to you quickly with an answer.
1. How do I place an order?
2. What if I have placed a duplicate order?
3. Can I take an item out of my shopping cart once it has been selected?
4. What payment options do you accept?
5. Is ordering online safe?
6. Will my items be packed well?
7. Do you offer corporate or wholesale discounts?

1. How do I place an order?

It's never been easier to buy Chinese paintings online. Just place the pieces you wish to buy in the electronic shopping cart by clicking "Add to Cart". If you want to see how many items you have in your cart, click "View Cart". When you're ready to complete your order, click "Checkout" and follow the easy instructions to complete your order and select your payment option. If you have any questions, feel free to contact our customer service team by calling 0086-773-5846891—we'll call you if it's easier for you—or email us at info@inkdancechinesepaintings.com. We'll be happy to answer your questions.

2. What if I have placed a duplicate order?

If you've unintentionally submitted a duplicate order, contact us right away at 0086-773-5846891—we'll call you if it's easier for you—or email us at info@inkdancechinesepaintings.com.

3. Can I take an item out of my shopping cart once it has been selected?

Once you put an item in your shopping cart, you can take it out again by clicking "View Cart", checking "Remove" for the item you wish to remove, and then clicking "update".

4. What payment options do you accept?

We accept PayPal, credit card, and bank transfer payments.

5. Is ordering online safe?

Using your credit card in our online Chinese painting store is just as safe as using it in your neighborhood restaurants and stores. We use the latest online security measures, including data encryption, server authentication, and message integrity. In addition, we are a registered, valid, legal, and trusted corporation. We are regulated by the Chinese government, our products are rigorously examined by an official Chinese quality control center, and we have been in business for over ten years. We are one of the most trusted names in Chinese paintings, whether online or off.

6. Will my items be packed well?

We take great care with every order we process. We pack each item into a beautiful painting box at no extra charge. We include an official appraisal certificate with each order. If your package is damaged upon arrival, please contact us at 0086-773-5846891—we'll call you if it's easier for you—or email us at info@inkdancechinesepaintings.com

7. Do you offer corporate or wholesale discounts?

Yes, we do offer discounts to qualified wholesale and corporate customers. Please call us at 0086-773-5846891     
we'll call you if it's easier for you—or email us at info@inkdancechinesepaintings.com for more information about our corporate account services.

Shipping and Return FAQ
For your convenience, we've collected the questions our customers most often ask, and provided the answers here. If you don't see your question on this page, please contact us and we will get back to you quickly with an answer.
1. How will my package be shipped?
2. When will my orders be shipped?
3. How will my order be packed?
4. Will I be billed duties and taxes?
5. Is my package insured?
6. How do I know that my item has shipped?
7. What if I have not yet received my order but it shows that it has shipped?
8. When will my order arrive?
9. What's your return policy?

1. How will my package be shipped?

We offer free shipping for orders with those unmounted, mounting on Silk Brocade and mounting on hanging scrolls, through EMS Express, DHL, UPS, or another carrier. Some shipping fee are needed when buying framing with wood. If you have further questions about our shipping, please contact us at 0086-773-5846891—we'll call you if it's easier for you—or email us at info@inkdancechinesepaintings.com.

2. When will my orders be shipped?

Normally we'll ship your order within half an hour to two full day after receiving payment. When you choosing mounting on silk brocade, hanging scrolls or framing with wood, we need 2 to 6 extra days to mount or frame, and then ship your items. Moreover, customzied painting need days for artists to paint. Specific situation please to contact our service pearson.

3. How will my order be packed?

We will place your order into a beautiful painting box at no extra charge, then pack it carefully into a box to ship. We'll use all precautions available to make sure your order has a safe, smooth ride.

4. Will I be billed duties and taxes?

You don't need to pay any duties and taxes.

5. Is my package insured?

Your package is guaranteed by InkDance Painting Gallery. If you are not satisfied with your order when you receive it, we offer full refunds. In addition, if your order is lost in the mail or damaged upon arrival, contact us at 0086-773-5846891—we'll call you if it's easier for you—or email us at info@inkdancechinesepaintings.com.

6. How do I know that my item has shipped?

When we ship your order, we'll send you an email confirming the time it was sent, with a link to the carrier's tracking page. There, you can check your package's location in real time. If for some reason you do not receive the confirmation email or have additional questions, please call us at 0086-773-5846891—we'll call you if it's easier for you—or email us info@inkdancechinesepaintings.com.

7. What if I have not yet received my order but it shows that it has shipped?

Shipping times vary depending on your location. Postal EMS Express averages five working days for delivery. If you have not yet received your package after five working days or have other questions about your order, give us a call at 0086-773-5846891—we'll call you if it's easier for you—or email us at info@inkdancechinesepaintings.com.

8. When will my order arrive?

It depends on where you live. Although our shipping service, Postal EMS Express, usually delivers within five business days, it may take longer for some rural or remote areas. If you have specific questions about your order, get in touch at 0086-773-5846891—we'll call you if it's easier for you—or email us at info@inkdancechinesepaintings.com.

9. What's your return policy?

Our goal is to delight every customer, every time. If for some reason you're not absolutely delighted with your order, you can return it within 60 days for a full refund or a free replacement—whichever you prefer. You will be responsible for shipping charges when you send your order back to us. If you wish to make a return, pack your order in the original painting box, and include the completed Return Instructions form. Please specify the reason for your return, and whether you'd like a refund or a replacement. We strongly encourage you to use a traceable method when returning your order.

Customer Service FAQ
For your convenience, we've collected the questions our customers most often ask, and provided the answers here. If you don't see your question on this page, please contact us and we will get back to you quickly with an answer.
1. When can I have reply from you after I send you an inquiry?
2. What if I worry about your authenticity?
3. What if I'm confused by all the Chinese painting choices?
4. Do you have any warranty or certificate for your products?
5. Do you have any special offer or sales promotions?

1. When will you reply after I send you an inquiry?

We send replies within half an hour to a full day after receiving them.

2. What if I worry about your authenticity?

No problem! We are a registered, valid, legal, and trusted company that has been in business for over ten years. We are regulated by our government to ensure that we employ only the soundest business practices and offer the finest quality products. We guarantee our quality and provide a certificate of authenticity with each painting we ship—and if you don't love our paintings as much as we do, you can have a full refund if returned within 60 days. Contact us at 0086-773-5846891—we'll call you if it's easier for you—if you have further questions.

3. What if I'm confused by all the Chinese paintings choices?

Just get in touch—we have the answers to all your Chinese painting questions. We can help you decide which painting is right for you, and if you can't find anything in our catalog, we'll help you create your own custom painting. Get in touch at 0086-773-5846891—we'll call you if it's easier for you—or email us at info@inkdancechinesepaintings.com.

4. Do you have any warranty or certificate for your products?

We sure do. We stand behind our products 100%—which are why each item you order from InkDance Painting Gallery comes with its own appraisal certificate guaranteeing its authenticity and value. We may offer "discount" Chinese paintings—but we don't cut corners on quality.

5. Do you have any special offer or sales promotions?

Yes—every order you place with us comes with valuable coupons that give you discounts off your next purchase with us.

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